Policies and Procedures
Price List:
Dallas Spring price lists are expressed in net prices. Special quotations for high volumes are available by calling customer service. Prices are subject to change without notice, although Dallas Spring will make every effort to give 30 days written notice in the event of any price changes.
Terms of Payment:
All material purchased from Dallas Spring is subject to payment of Net 30 days. Payments not received by 45 days will be considered late and subject to an interest charge of 1.0% per month. Invoice payments qualifying for deferred billing must be paid within 15 days of the due date, or they will be considered late and subject to the same interest charge.
Past due Accounts:
Orders will be placed on hold for all accounts that are 30 days late. In order to be changed from this status, you must contact the accounts receivable department to discuss your situation.
Signing for Shipments:
When signing for shipments, you must carefully count the number of pieces before signing for the shipment. If anything is missing or appears to have been damaged in shipping, you must note so on the freight bill before signing for the shipment. In the event that you sign off and later discover that you are missing a box or a pallet, please know that you have released the carrier from all liability. Lost pieces that have been signed for are usually found within a few days and sent to the distributor, but Dallas Spring cannot be held liable for shortages in the event the distributor does not make the proper notations on the freight bill when the shipment is received.
Claims for Shortages:
When a shipment is received, please check it promptly. Any claims for shortages must be reported within 7 working days of receipt to be honored. Before making a claim, please be sure to recheck the shipment carefully. If you then need to make a claim, you may do so by calling customer service.
Freight Policy:
At the discretion of Dallas Spring, U.S. shipments meeting $2,200 USD and Canadian shipments meeting $2,500 CDN may be eligible to be prepaid by Dallas Spring. Shipments via truck carriers that do not meet prepaid requirements will be sent freight collect. UPS shipments will be prepaid and billed to the distributor's invoice. There will be a $6.00 charge per shipment when Dallas Spring is requested to prepay a collect shipment and bill the charges to the distributor's invoice.
Returning Goods:
No material will be accepted by Dallas Spring for return without a Return Material Authorization (RMA) number. To obtain an RMA, please call customer service at 1-800-624-4691. After you have received an RMA, all material for return must be shipped within 5 working days. Please be sure to send a list of what you are returning, why you are returning it and the RMA number.
Freight Carriers:
Freight collect shipments will be routed according to distributor preference whenever possible. Prepaid shipments will be sent via the best routing per the Dallas Spring shipping department. Whenever possible, Dallas Spring will try to accommodate distributor preference.
Customer Pickup:
Shipments may be picked up by distributors at Dallas Spring in their own truck or by their customer's truck. Dallas Spring requires 30 minutes after the order is placed in order to properly pull and check any customer pickups.
Drop Shipments:
Dallas Spring will drop ship to the distributor's customer in the case of an emergency or truck down situation only. These orders must be placed by the distributor and require a purchase order. Drop shipments will be sent collect, unless it is sent UPS or the distributor specifies to prepay and bill on the corresponding invoice.
Shipping Policy
Dallas Spring continually strives to better serve our customers each and every day. To maintain fast and predictable service, we work under a standard shipping policy. These guidelines, when followed, will allow us to get your order out the day you order it in almost every case. Please remember that the cutoffs for our Pennsylvania warehouse will be one hour earlier.
- Emergency orders received by 3:00 PM Central Standard Time will be shipped the same day they are received. Emergency order is defined as related items needed for a down truck or an order not to exceed 6 line items.
- UPS NEXT DAY AIR / 2nd DAY AIR ONLY will be shipped that day if received by 4:00 PM Central Standard Time.
- Small stock orders received before 12:00 PM Central Standard Time will be shipped the day they are received. Small stock order is defined as any order no greater that 40 line items.
- Large stock orders can normally be shipped the same day when received by 9:00 AM Central Standard Time. Large stock orders are those greater than 40 line items. The most important factor in dealing with large stock orders is your ordering pattern. If we know to expect your order, we are better equipped to be prepared when we receive it to expedite it. For example, you may order every Monday. Or the first of the month, or every other Friday. Contacting shipping a day or two prior to an unexpected or random large stock order will allow us to better serve you each and every time.
- Truckload orders receiving truckload pricing are not subject to these shipping deadlines or guarantees. These orders are normally shipped from the point of manufacture in Canada to the customer and typically run 5 to 7 business days for delivery.
- Add-ons to an order meeting the criteria of #3 or #4 above may be added to the shipment as long as we have them before 3:00 PM Central Standard Time. We would appreciate it if you could give any add-ons you have all at once, even if you have to phone them in a few minutes before the deadline. You can imagine the confusion generated in a warehouse when many customers each add several times in a small time frame. We recommend jotting additional items down on a notepad throughout the day as you come upon them.
- Removing items from an order meeting the criteria of #3 or #4 above can be done until 3:00 PM Central Standard Time. If you need items removed after that, it may postpone shipment of the entire order to the next following business day. This scenario is possible mainly when the item cancelled is a boxed part already packaged and buried beneath many other boxes, or when it is a spring on the bottom row of a banded pallet.
- Special order items will be shipped collect as soon as they are received unless are previously instructed otherwise and may be non-returnable in many cases. Special order items are those not normally stocked by Dallas Spring and must be ordered specifically by application per customer request. All special orders require a purchase order. Freight will be prepaid only if the item/s goes on a shipment meeting the requirement for prepaid freight.
- Backorders will not be kept unless a customer requests it on a permanent basis. Our normal policy is to ship and cancel each and every time. If you want Dallas Spring to accumulate backorders, you may request so by contacting the shipping department. In this case, items will be sent as they arrive with the next prepaid order.
Warranty
DALLAS SPRING warrants that all products sold hereunder are free from defects in material and workmanship.
DALLAS SPRING, at its sole option, will repair or replace any products supplied by it which are found to be defective in either materials or workmanship provided that DALLAS SPRING is actually notified in writing from the buyer concerning the alleged defect within ninety (90) days from the invoice date. Any claim not made within this period shall conclusively be deemed a waiver by the buyer. Repair or replacement is preconditioned on the examination of the goods by DALLAS SPRING, and if requested by DALLAS SPRING, return of the goods to DALLAS SPRING.
No products are to be returned to DALLAS SPRING without its written consent, according to the procedures outlined under Returning Goods on the policy sheet. Specific shipping instructions will be given by DALLAS SPRING. DALLAS SPRING shall not be liable for any expense incurred by the buyer in order to remedy any defect in its products. DALLAS SPRING shall neither be liable for any consequential, special, indirect, or contingent damage or expense arising directly or indirectly from any defect in its products or from the use of any products.
Except as set forth herein, and except as to title, it is expressly agreed (1) that there is no warranty of merchantability of fitness for a particular purpose, nor other warranty, express, implied or statutory, nor any affirmation of fact, or promises by DALLAS SPRING with reference to the goods which extend beyond the specifications, if any mutually agreed upon by DALLAS SPRING and the buyer AND (2) that the buyer acknowledges that it is purchasing the goods solely on the basis of the commitments of DALLAS SPRING expressly set forth herein. No person is authorized to change or add to any of DALLAS SPRING'S obligations under this warranty. In no event shall DALLAS SPRING be liable for anticipated profits or for incidental or consequential damages.
The buyer agrees to indemnify and hold DALLAS SPRING harmless from and against any loss, injury or damage, to person or property that exceeds beyond the warranties set forth above, whether the claims against DALLAS SPRING or the damages are incidental or consequential.