Privacy and Data Security

Dallas Spring only uses your personal information for specific purposes
The information you provide will be kept confidential and used to support your customer relationship with Dallas Spring. Among other things, we want to help you quickly find information on dallasspring.com and alert you to product upgrades, special offers, updated information and other new products and services from Dallas Spring. Agents or contractors of Dallas Spring who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Dallas Spring. Dallas Spring may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

Dallas Spring will not disclose your personal information to any outside organization for its use in marketing without your consent
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Dallas Spring for the purpose of performing services for Dallas Spring.

Internet Commerce
The online store at dallasspring.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Dallas Spring is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Dallas Spring's Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call 1-800-624-4691. It has always been a Dallas Spring practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Dallas Spring, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.dallasspring.com. Dallas Spring has no desire or intent to infringe on your privacy while using the dallasspring.com site. For more information about these new technologies on dallasspring.com visit our Cookies page.

Contact Dallas Spring
Dallas Spring is the sole operator of the Dallas Spring website. If you would like to contact us for any reason regarding our privacy practices, please call, write, or email us at the following address:

Information Services
Dallas Spring Corporation
1605 Lakeway Drive
Lewisville, Texas 75057-6007
(972) 219-8484
Email: Feedback Form

Our Cookies Are Safe

What is a Cookie?
A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file. If you have set your browser to notify you before accepting a cookie, you will notice that dallasspring.com requests a cookie to be set on your computer. Its purpose is to let us know when you visit our site. This cookie, by itself, only tells us that a previous dallasspring.com visitor has returned. It doesn't tell us your e-mail address or who you are. If you want to give us that information later via registration, that's your choice.

Why are Cookies persistent?
If the web server does not detect a Unique ID for your session, it will generate one and send it to the client in the form of a cookie. So, if you accept the cookie, you only get it once. If you do not accept the cookie, it will try to send you one with every hit until you accept it. This means every page and item on that page you request from dallasspring.com will come with a cookie request unless you already have one.

Are all Cookies the same?
No. On the dallasspring.com site we have two kinds; temporary and log cookies. Temporary cookies are necessary to maintain the user session and tell our server which page to pull up next. The traffic log cookie tells us what pages are being used and which ones aren't. This helps us make improvements to the site to better meet your needs and cut down on pages that don't get used.

So what does a Cookie do for me, the visitor?
There are several immediate advantages on dallasspring.com that you can see through the use of cookies. For example, the dallasspring.com support area retains your service tag number between visits. When you return, you'll notice that the service tag number for your computer is already typed in. When you are browsing in the store, you can add items to your shopping cart and return several days later to pick up where you left off, with the items still in the cart.

Why do I need to know this?
Because we want you to know why we ask you to accept a cookie. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.

Encryption

What is Encryption?
Encryption is a process by which we use software to scramble sensitive information while it is in transit to Dallas Spring.

How does Encryption work?
Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to dallasspring.com, you use Dallas Spring's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once Dallas Spring receives your encrypted personal information, we use the private part of our key to decode it.

What kind of Encryption Software does Dallas Spring use?
Dallas Spring currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.

What information does Dallas Spring Encrypt?
Dallas Spring encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to call our representatives at 1-800-624-4691.

How Safe is Encryption Really?
Providing encrypted information online is as safe as doing it over the phone.

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